Sign up for our newsletter

Get the latest news on our online training program!

  • Luxe Scalp Academy Facebook Icon
  • Luxe Scalp Academy Twitter Icon
  • Luxe Scalp Academy Instagram Icon

Privacy Policy

Canellation Policy

 

© 2019  Luxe Academy Limited. All rights reserved.

Head Office: 71-75 Shelton Street, Covent Gardens, WC2H 9JQ

Email: info@luxescalpacademy.co.uk

Registered In England and Wales, registered company number: 12069069

Cancellation Policy

Online training courses

 

You can request a full refund up to ten working days* after confirmation that your purchase has been completed, provided the course has not started. Any request for withdrawal after ten working days following purchase, or once the course has started, if approved, will receive a credit note which can be used towards paying for a future online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted during the first quarter of the course. Credit notes expire after 12 months.

 

Courses that cannot be continued or rescheduled will be refunded in full.

 

*Saturdays, Sundays or UK public holidays are not counted as “working days”.

 

Bespoke courses

 

You can request a full refund up to 10 working days after paying for access to a course, provided you have not yet accessed the materials. Any request for refunds after ten days following purchase, or once you have accessed the materials, if approved, will receive a credit note which can be used towards a future course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted if you have accessed less than 25% of the course. Credit notes expire after 12 months.

 

Timescale for refund

 

We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.

 

While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainer/moderator.