Cancellation Policy

Online training courses


You can request a full refund up to ten working days* after confirmation that your purchase has been completed, provided the course has not started. Any request for withdrawal after ten working days following purchase will not be approved.


*Saturdays, Sundays or UK public holidays are not counted as “working days”.



Timescale for refund


We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.


While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainer/moderator.

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Canellation Policy


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Coronavirus (COVID-19): The Academy continue to work hard to deliver your training and support your business through these challenging times.